303 W Main St, Yarmouth, ME 04096

Customer Care

Shipping Policy:

All garments are handmade to order. The current lead time is 2-3 weeks (unless otherwise noted in the product description).

Ready to ship items (final sale) will ship in 2-4 business days.

We offer free domestic shipping on orders over $200 via USPS. The flat shipping fee for orders under $200 is $9.

International shipping flat rate is $20, international orders over $400 receive complimentary shipping. Please note that international shipping does not include any duties or taxes that you may be required to pay by your country upon arrival. Please check with your country’s customs office to determine what these additional costs are prior to purchase.

Once your order is shipped you will receive a tracking ID. We use the insured shipping method for every package.

 

Exchanges & Returns:

We want you to be happy with your purchase, so please look at our size chart prior to ordering to make sure you get the desired fit.  If you have specific sizing questions, don't hesitate to send us an email for measurements, fit suggestions, etc.

Quality is our top concern. We would much rather replace, fix, or issue a refund for an item than have an unhappy customer. In addition, knowing about quality issues helps us to avoid similar issues in the future; so your input is extremely valuable to us. Please keep in mind that although we always strive for top quality products, our pieces are not mass produced so some variance in stitching, etc. will occur from piece to piece- we feel this makes each piece unique.


If you find that an item has a quality issue please email: info@derianclothing.com or call 805.404.8140 immediately for reconciliation. Depending on the nature of the issue and your preferred course of action we will either: a) fix the item if possible, b) replace it if possible, c) issue a store credit equal to the purchase value of the article , d) or give a refund.

 

Exchanges are permitted free of charge for the value of the original purchase price, minus shipping. 

Full price and in season purchases are eligible for a refund within 7 days of the date of delivery, minus applicable shipping costs.  Any refunds or credits will be distributed within 1-4 business days of the receipt of your return, and will be issued via the original payment method.

Any items made with custom alterations/bespoke measurements are final sale.

Sale items or items purchased using a discount code valued at 20% or greater are eligible for exchange or store credit only.

To initiate an exchange or a return, send an email to info@derianclothing.com with your order number and date of receipt.  Returns cannot be accepted without prior authorization via email. Eligible returns will be assigned a return authorization code, which must be included on your packing slip along with the returned item.  

Once approved, please send your return to to following address:

Derian Van Volkinburg Co.

303 W Main St

Yarmouth, ME 04096

Shipping costs for returns and exchanges are the responsibility of the customer.

Returns must be received in original condition with all tags attached.  We reserve the right to reject any returns that are received with odors, stains, show signs of wear or laundering, or fall outside of our 7 day return window.

Our photography represents accurate depictions of all textile colors, and we are not responsible for discrepancies that may occur due to different monitor settings.